Help clients set up premium payments for 2027

LifeWise individual plan members will use a new payment system starting in 2027. We want producers to be ready to answer questions and help clients make the transition. Here are the most important things to know when talking with clients about the new payment system.

Member communications

We’re sending returning members information tailored to their current payment method and providing new members with step-by-step instructions. Outreach will begin in November during open enrollment.

Autopay in 2027

If your clients are currently enrolled in autopay, they’ll need to re-enroll for 2027. Their existing AutoPay settings won’t be transferred to the new payment system.

Before setting up autopay for 2027, new and returning members must create a new portal account using their 2027 member ID number.

To use autopay for January 2027 coverage, members should create their new portal account and enroll in autopay by December 30, 2026.

Encourage all clients to enroll in AutoPay. It helps members pay their monthly health plan bill on time each month without having to make payments manually. It can also help reduce the risk of missed payments that could affect coverage.

Other payment options

Members can choose from several payment options:

• Secure portal one-time payment
• Pay by phone at 844-791-7902
• Pay by check
• Bank bill pay

Members who currently pay through their bank must create a new bill pay setup for 2027. Current bill pay settings will not transfer to the new payment system, and our bill pay address has changed.

For all payment methods, members will need their new member ID number.

Learn more about bill pay options at lifewise.com/pay-my-bill.

Important reminder

Encourage clients to watch for messages from LifeWise about account setup, payments, and autopay enrollment. Acting early can help ensure everything is in place before 2027 coverage begins.